How to get customer feedback on your product or service

Do you have a company blog or webpage about your product or service and you want to start getting feedback from your customers/users/readers? I was very excited when Dell started their IdeaStorm website meant to get direct customer feedback from customers.

That’s one of the main reasons they released a new line of consumer Linux PCs and Linux servers. So if you are looking a way to get feedback on your products, services, or even your blog, then check out UserVoice.

UserVoice is a free service for service for small businesses, startups, non-profits, bloggers, or anyone who wants to get feedback from other people about something on their website or blog.



With UserVoice, you can create your own UserVoice webpage where users can offer new ideas or vote up existing ideas using a professional quality feedback system. Basically the way it works is that users vote, a consensus builds, you can respond or discuss officially, and finally you can implement the requests.




This is a great tool for small businesses that don’t have the resources to set up complicated web feedback services. With UserVoice, you don’t have to worry about hosting, about setting up a website, worrying about user emails, support tickets, forums, etc.

Here’s what a UserVoice feedback webpage for a made-up company looks like:




This is also a great way for teams to work together, suggest ideas for a project, and let other team members vote on which ideas are the best. For me, it would be great for our software team to help decide which features we want to include in a product, etc.

After development, it would be great to let software users suggest and vote on new features or problems. Overall, it’s a great product and one that the company uses itself! Apparently the top item is to support multiple languages!

Currently you can only use UserVoice off their domain name like mycompany.uservoice.com, but eventually they will support embedding the feedback system into your own website. Also, it’s currently free, but they do offer an Enterprise edition which apparently will have more features for a certain price. Enjoy!